Refund policy

30 Day Return Policy

We have a 30 day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags where applicable, and in its original packaging. You will also need your receipt or proof of purchase.

To start a return, contact us at info@cozeetravel.com.

If your return is accepted, we will provide you with instructions on how to return your item. Items sent back without first requesting a return may not be accepted.

You can contact us with any return questions at info@cozeetravel.com.

Damages and Issues

Please inspect your order when it arrives and contact us as soon as possible if your item is defective, damaged, or if you receive the wrong item.

Email us at info@cozeetravel.com with your order number and details of the issue so we can review it and help resolve the problem.

Exceptions and Non Returnable Items

Certain types of items may not be eligible for return, including perishable goods, personalised or custom made items, personal care products, hazardous materials, flammable liquids, and gases.

Please contact us at info@cozeetravel.com if you have any questions about whether your item is eligible for return.

We cannot accept returns on gift cards.

Exchanges

The fastest way to receive a different item is to return the item you have. Once your return has been accepted, you can place a new order for the item you want.

European Union 14 Day Cooling Off Period

If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days without providing a reason.

Your item must be returned in the same condition that you received it, unworn or unused, with tags where applicable, and in its original packaging. You will also need your receipt or proof of purchase.

Refunds

We will notify you once your return has been received and inspected and let you know whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please remember that your bank or card provider may take additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at info@cozeetravel.com.