Shipping policy
Shipping Policy
At CozeeTravel, we aim to process and deliver your order as quickly as possible.
Order Processing
Please allow 1 to 5 business days for your order to be processed before dispatch.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information where available.
Shipping Times
Shipping usually takes approximately 2 to 12 business days after dispatch.
This means your total estimated delivery time is approximately 3 to 17 business days, excluding weekends and public holidays.
Delivery times are estimates and may vary depending on your location, carrier delays, customs processing, public holidays, or periods of high order volume.
Worldwide Shipping
We offer worldwide shipping.
International orders may be subject to customs checks, import duties, taxes, or other charges depending on the destination country. Any charges imposed by local authorities are the responsibility of the customer unless otherwise stated at checkout.
Tracking
Where tracking is available, your tracking details will be sent to you after your order has been dispatched.
Please allow some time for tracking information to update after receiving your shipping confirmation.
Incorrect Shipping Information
Please make sure your delivery details are correct before placing your order.
If you notice an error, contact us as soon as possible at info@cozeetravel.com. We cannot guarantee that changes can be made once your order has entered processing or has been dispatched.
Delayed Orders
Occasionally, orders may experience delays outside of our control.
If your order is taking longer than expected, contact us at info@cozeetravel.com with your order number and we will assist you.
Lost or Damaged Orders
If your parcel arrives damaged, or you believe your order has been lost in transit, please contact us at info@cozeetravel.com with your order number and relevant details so we can investigate the issue.
Contact Us
For any shipping questions, contact: